Refund and Cancellation Policy
The checkout page identifies the product, price and duration before payment.
Effective and last updated: September 4, 2026 · Version 2026-09-04
Nanny profile publication
The fee pays for the stated publication term after the profile is eligible to go live. It does not guarantee profile views, contacts, interviews, jobs or income and does not buy UPA Verified status. Unless checkout expressly states otherwise, publication does not auto-renew.
Family marketplace access
The fee pays for the access scope displayed at checkout. It does not guarantee that a caregiver will be available, respond, accept work or be compatible with a family.
Personal Match
The fee covers the matching work described at checkout. A match or hire is not guaranteed. If UPA has already begun the personalized service, completed work may be deducted from any discretionary refund where permitted by law.
Refund requests
Contact UPA promptly with the account email, payment date and transaction information. Duplicate charges and unauthorized transactions will be investigated. Except where required by law or expressly promised at checkout, completed digital access and active publication periods are non-refundable. Nothing in this policy limits non-waivable consumer rights.
User arrangements
UPA does not process caregiver wages or deposits agreed directly between a family and caregiver. Refunds, cancellations and disputes concerning those payments must be resolved between those users under their own agreement.
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